The Roku 3 is a great media streamer and generally speaking, it’s a breeze to set up. But during my experience setting it up at home, I found that it had one major flaw: it struggled to connect to my Wi-Fi network.
In fairness it isn’t entirely Roku’s fault, it just seems like the Roku boxes don’t play nice with a bunch of routers (including my Virgin Media SuperHub 2), so when you enter your correct Wi-Fi password the Roku will simply pop up with Error 014, as if you’ve entered the wrong details.
If you’re struggling with the same annoying issue, here’s your fix:
Option 1: Disable Network Pings
In order to disable network pings, press the following buttons on your Roku remote (in order) to show the “Platform Secret Screen”.(x5),
Once you’re in, navigate up the menu and select: “Disable network pings”. You should then be able to connect to your Wi-Fi network.
Option 2: Update Your Software
If you can’t find “Disable network pings” on that menu, it’s because your Roku box needs a software update, so here’s what you need to do:
1) Connect to another network. To do this, connect the Roku to an alternative Wi-Fi network — your smartphone or tablet’s cellular hotspot for example (consider the cost of data) — or connect the Roku physically to your router using an Ethernet cable.
2) Run a software update. Once you’re connected, press the following buttons in order to unlock the “Secret Screen”:(x5) (x3) (x2)
Once you’re in, select the “Update Software” option and wait for the Roku to finish installing and then reboot.
3) Disable network pings. After the software update, you’ll just need to repeat option 1 to disable network pings.
4) Connect to your Wi-Fi network. Finally, once you’ve disabled network pings, you should be able to successfully connect to your Wi-Fi network without any issues.
If this tutorial helped to get your Roku 3 connected, let us know in the comments section!